Shipping Policy

Introduction

Welcome to Exodus Beauty's Shipping Policy for online orders.

Our Shipping Policy forms part of and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to amend/change this Shipping Policy at any time. 

General

Orders are subject to stock availability and are processed within 1 week from our warehouse. Our order processing time is independent of the shipping service you choose at checkout. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all or some of your items at the time of purchase. In this instance, we will order the product from the manifacturer, or fulfil the available, or the best alternative products to you. We may in certain instances contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

For pre-orders, please read Changes to Lace Wigs/Weave Stock Availability

The transit time depends on the speed of the shipping service. As per the below rates, the transit time for UK standard shipping may take 7 business days (or more). For speedy delivery and up-to-date information on your parcel as it makes its way to you, we recommend opting for tracked shipping services. 

    Free Delivery*: Free UK Mainland Next Business Day Delivery on Orders £99.99 and up.

    This offer:

    • is only valid for orders delivered in the mainland UK.
    • only applies to next business day delivery.
    • only applies to basket totals of £99.99 and up (inc. VAT).
    • is not valid for next-day, bank holiday, or weekend delivery.
    • will automatically be applied at the checkout.
    • will display as Free Shipping on the payment page and in your order confirmation email.

    *Free Delivery is invalid if an item in your order is out of stock, thereby reducing the order value and making it ineligible for free shipping. In such instance, you will be contacted to discuss your options to either pay the applicable shipping costs or order cancellation.

     

    Delivery Charges: Delivery charges and estimated delivery times for delivery in the mainland UK are explained below. The estimated delivery times given start from when your order is dispatched. These charges not only include the shipping cost, but the cost of postage materials and labour.

     

    Standard Shipping

     £2.99 (Discontinued)

    Applies to Orders £14.99 and below.

     

    No tracking Updates, a Delivery Confirmation will be available once your parcel has arrived at its destination. (Estimated Delivery within 7 business days)

    Next Business Day Delivery

    £11.50

    Same Day Shipping, Next Business Day Delivery

    (excludes new arrivals or restock) For orders placed before 3 pm, Monday to Friday excluding Bank Holidays). We may use any courier service available to us to ship out your parcel same day if placed before 3pm.

    Up to Date Tracking information available when your parcel reaches a depot.

     

    If your order is placed after 3pm, the order falls into the next working day and if in stock, will be dispatched the next working day. Please note that we do not guarantee Saturday delivery if you place your order on Friday.

    Tracked Shipping within 5 to 7 business days

     

    £6.99

    Up to Date Tracking information available when your parcel reaches a depot.

     

    (Delivery in 5 to 7 Business Days, for orders, placed Mon-Fri excl. Wknds & Bank Holidays)

    Tracked Shipping within 7 to 10 business days

     

    £5.99

    Up to Date Tracking information available when your parcel reaches a depot.

     

    (Delivery in 7 to 10 Business Days, for orders, placed Mon-Fri excl. Wknds & Bank Holidays)

    Free In-Store Pick Up

     

    You can email us to request to pick up your order from our store. We will send you an email when the order is ready to collect. Order during our opening hours for pick up during our opening hours.

     

    Address: 19 Mill Street, Bedford MK40 3EU

    Phone Number: 01234 380314

     

    Channel Islands Delivery:

    Delivery charges and estimated delivery times for delivery in Jersey and Guernsey are explained below.

    Tracked 24 Shipping

    £6.99

    Up to Date Tracking information available when your parcel reaches a depot. Delivery estimate is 3 to 5 business days for the Tracked 24.

    Tracked 48 Shipping

    £5.99

    Up to Date Tracking information available when your parcel reaches a depot. Delivery estimate is 5 to 7 business days for the Tracked 48.

     

    As these are subject to customs checks on arrival, it may take longer than estimated for your parcel to get to you. You will however be kept up to date via email or SMS regarding the delivery status.

     

    International Delivery:

    We deliver to other countries, including the European Union. Please contact us if you don’t find your country in the list below. If we accept an order for delivery to other countries, you may need to pay import duties or other taxes, as we will not pay them.  Import duties for shipments may be liable to be paid upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.

    EU customers, please be informed of the New Tax Rules and Shipping to the EU, following UK's exit from the EU.

    International orders are shipped within 48 to 72 hours depending on the time the order was placed. Shipping rates and estimated delivery times for delivery to these countries are explained below. Transit times vary from country to country. If a country isn't listed, please contact us to find out if we ship to that country.

    International Shipping Rate(s) are estimates only. If our logistics partner adds a surcharge to deliver to your address, or if the total weight exceeds what's stated on our website, you will be contacted to discuss your options before your order is shipped.

    Destination Country

    Shipping Partner(s)

    Shipping Rate(s)

    Delivery Estimate

    European Union:

    Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain, Turkey, Azerbaijan, Switzerland.

    UPS, Royal Mail

    £11.99 International Standard (applies to orders £20 and below).

    Tracked Delivery within 1 to 3 weeks. Subject to customs assessment, processing, and the efficacy of the postal service in recipients’ country.

    £25.99

    UPS Standard Shipping.

    Tracked Delivery in 5 to 7 Business days from Ship Date.

    £27.99

    UPS Express Shipping.

    Tracked Delivery in 3 to 5 Business Days from Ship Date.

    EEA:

    Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Vatican City, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Ukraine, Åland Islands, Guadeloupe, Mayotte, Réunion, Svalbard & Jan Mayen, Iceland

     UPS

    £11.99 International Standard (applies to orders £20 and below).

    Tracked Delivery within 1 to 3 weeks. Subject to customs assessment, processing, and the efficacy of the postal service in recipients’ country.

    £35.99

    UPS Standard Shipping.

    Tracked Delivery in 5 to 14 Business days from Ship Date.

     

     

     

     

    North America:

    Canada, United States of America

    Royal Mail/United States Postal Service.

    £27.99 International Tracked

     

    Tracked Delivery within 1 to 4 weeks.

    Subject to the Canadian province or state within the US, customs assessment & processing (if applicable).

    £29.99 International Tracked & Signed

     

     

     

     

    Oceania:

    Australia, New Zealand

    Royal Mail

    £29.99 International Tracked

    Tracked Delivery within 2 to 4 weeks.

    Subject to customs assessment, processing, and the efficacy of the postal service in recipients’ country.

     

     

     

     

    Africa:

    Nigeria, Kenya, South Africa, Ghana, Liberia, Senegal, Sierra Leone, Zambia, Zimbabwe, Morocco, Benin, Burkina Faso, Côte d’Ivoire, Gabon, Gambia, Guinea, Guinea-Bissau, Mali, Rwanda, Tanzania, Uganda, Niger, Togo

    UPS

    £35.99

    UPS Standard Shipping.

    Tracked Delivery in 7 to 14 Business Days from Ship Date (may be longer due to customs assessment).

     

    If you refuse to pay duties on arrival at your destination country, or the goods are not claimed, the goods will be returned to us. Please email us to let us know of this development and request a refund stating your order number. If we have received the goods back from our shipping partners, you will receive a refund for the value of goods paid, minus the cost of the return shipping. If we have not yet received the goods back, you will be informed, and a refund will be processed within 3 to 5 business days of us receiving them. The initial cost of shipping is non-refundable.

     

    Out Of Stock Items:

    If an item is out of stock, we will contact you with the options of having a refund, ordering an alternative product, or proceeding with the remaining order. We will process your order once we have your instructions on these.

    If any products are out of stock and this reduces your order to below our free shipping minimum order, we will contact you to check if you want to:

    • Order other products up to the value of the free shipping minimum order.
    • Pay the cost of delivery; or
    • Cancel your order and receive a refund.

     

    Damaged Deliveries:

    We try our best to ensure that your parcel arrives in great condition. Unfortunately, there are times when parcels are damaged while in transit. If a parcel shows clear signs of damage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender. Any damage discovered after delivery has been made, please contact us directly via phone or by emailing us at customerservice@exodus-beauty.com with photos of the damage.

    Click And Collect:

    When you come to pick up your order, you need to bring your order number as well as proof of ID (e.g. the payment card you used to pay for the order).

    Tracking Deliveries and Delivery Confirmation:

    With standard delivery, you will receive a delivery confirmation when the parcel is delivered. If you have chosen tracked delivery, you will be able to track the whereabouts of your parcel using a link provided by the delivery company.

    Transit Time - UK (Excluding Channel Islands)

    Please note that the delivery estimates are calculated from when the item is shipped, not when an order is placed. The delivery estimates above are only a guide, if there is a problem within the delivery network that is out of our control it could take a little longer, but please contact us and we will be available to assist.

     

    Shipping & Warehouse Operating Hours & COVID-19 Update:

    Our order fulfilment process is manual as they are processed by staff responsible for picking and packing each order. We do our best to ensure that orders placed before 3 pm are processed and shipped within 24 to 48 hours, except standard shipping orders, which are processed and shipped within a week.

    Please note that due to disruptions caused by the COVID-19 pandemic, our courier partners now operate with limited operating hours and with less staff, which may cause shipping delays. We will however do our best to minimize these delays by getting shipments to them in a timely, and keep you informed of any disruptions.

    Our warehouse operates on Monday - Friday during standard business hours*, except on national/bank holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

    *Standard business hours are between 9 am to 5 pm Monday-Friday (when orders are processed and shipped). Saturdays, Sundays and Bank Holidays are not working days and we are closed on those days.

    Please note that our shipping and warehouse operating hours are subject to change during busy periods (including Christmas and New Year Holidays) and depend on events outside our control. Relevant updates will be sent to customers as the need arises.

     

    Change of Delivery Address or Order Cancellation

    For change of delivery address requests, we can amend the shipping address at any time before the order has been dispatched. If you change your mind regarding your order, we can accept cancellations within 30 minutes from when the order is placed and before the order has been packed and/or dispatched. Cancellation requests are only valid during our warehouse operating hours. Cancellation requests sent during non-operating hours are invalid and will be disregarded. If an order has already been packed and/or dispatched, please refer to our Returns & Exchange Policy. 

    Items Out of Stock

    If an item is out of stock, we will contact you to let you know your options before we process or cancel and refund (where applicable) the out-of-stock items and dispatch the rest of the order.

    Delivery Time Exceeded

    If the delivery time has exceeded the estimated time, please contact us at customerservice@exodus-beauty.com so that we can contact the Shipping Carrier to investigate. In certain circumstances and solely based on our discretion we may issue a partial or complete refund of shipping costs to compensate for the delay.

    Parcels Damaged in Transit

    If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please email customer service (attaching photos) immediately at customerservice@exodus-beauty.com. A refund or a replacement (Domestic Orders only) will be provided.

    Parcels Lost in Transit

    We will process a refund or provide a replacement (where applicable) as soon as the courier has investigated and deemed the parcel lost. This excludes international orders. Shipping Costs for International Orders are non-refundable.

    Refunds - Shipping Costs

    While we always aim to dispatch your item in time to arrive within your chosen delivery time frame, no shipping time frames are guaranteed. Where shipping delays are introduced due to external factors out of our control such as industrial action, delays in the courier/postal delivery network and your product arrives late, a partial refund maybe provided. This is solely based on our assessment on a case-by-case basis.