Returns & Exchange Policy - Summary

Thank you for your custom. Please find a summary of our Returns & Exchange Policy, which forms part of our Terms and Conditions of Sale. 

For more information, please carefully read our Returns and Exchange Policy. If you have any questions regarding returning or exchanging your order, please email We will do our best to respond promptly, depending on the nature of your inquiry.

  • To notify us of an Exchange or Return request, please use the form in the Contact Us - Returns section on our website.

  • Please check your order carefully upon receipt and notify us immediately if there’s a problem. If you have received a damaged item, please provide us with photo or video evidence clearly showing the damage. A refund or replacement will be provided.

  • Wigs are sensitive items. For hygiene reasons, Wigs and/or Braids MUST BE in the same condition and packaging as received when returning the product to us. You have 14 days to change your mind, and another 14 days (28 days in total) to return any unwanted product(s) to us. Any returned goods (s) sent to us after the return window has closed will be disregarded.


  • We do NOT manufacture most of the products we sell. We are ONLY retailers. It is okay to open the package to feel the texture or have a better look at the color of the product. However, If the product has been excessively tampered with and/or repackaged in a condition that makes it unsuitable for resale, any loss we suffer will be borne by the customer. You will be notified via email before we return it to you. NO REFUND or EXCHANGE will be processed.


  • Return shipping is NOT free. We do NOT include a return label with orders. You are responsible for the cost of returning the product(s) to us. Please handle your items carefully when returning them so they are in a resaleable condition upon receipt. In certain circumstances, the shipping cost of an exchange product(s) will be borne by us.


  • Please always include your Order Number when contacting us about a Return or Exchange. It will help us easily locate your order to identify what you purchased. We recommend that you use the same email address and/or phone number used in placing an order when contacting us. For Exchanges, please also state the product(s) you would like to exchange the returned product with.