Shipping Policy - Summary

Thank you for visiting. Please find below a summary of our Shipping Policy which forms part of our Terms and Conditions of Sale. 

If you have any questions. Please use the "Ask a Question" form in the Product Page or Review section below or email customerservice@exodus-beauty.com.

 

UK Domestic Delivery / Shipping Rates (Excluding Channel Islands)

  • Standard Shipping within 72 hours (For orders from £14.99 and below). Delivery Confirmation Available. (Estimated Delivery within 7 to 10 business days): £2.99
  • Same Day Shipping. Tracking Update Available (Next Business Day Delivery, for orders placed before 3 pm, Monday to Friday excluding Bank Holidays): £8.99
  • Shipping within 24 to 48 hours. Tracking Update Available (Delivery in 3 to 5 Business Days, for orders placed between Mon-Fri excl Bank Holidays): £5.99
  • Shipping within 24 to 48 hours. Tracking Update Available (Delivery in 5 to 7 Business Days, for orders placed between Mon-Fri excl Bank Holidays): £4.99
  • Friday Shipping. *This service is temporarily unavailable* (Saturday Delivery, for orders placed on Friday before 3 pm): £6.99

Tracking numbers will only show in Track & Trace once your parcel has arrived at a depot. Delivery confirmation numbers will only show once your post has arrived at its destination.

 

Shipping to the Channel Islands

  • To ensure your parcel is delivered safely, we currently offer only Tracked shipping services to the Channel Islands (Jersey & Guernsey) for £6.99 (Delivery in 3 to 5 Business days) or £5.99 (Delivery in 5 to 7 Business days).
  • As they are subject to customs check upon arrival, it may take longer than estimated for your parcel to get to you. You will however be kept up to date via email or SMS regarding the delivery status.

 

International Shipping Rates, Shipping to Europe and Rest of the World                                                 

  • Shipping To the USA. Estimated Delivery in 1 to 3 weeks, depending on the state: £27.99 (USPS/International Tracked), £29.99 (USPS/International Tracked & Signed).
  • Shipping To Canada. Estimated Delivery in 1 to 3 weeks, depending on the province: £23.99 (International Tracked).
  • Shipping To Australia, New Zealand. Estimated Delivery in 2 to 4 weeks, depending on the region: £26.99 (International Tracked).
  • Shipping To Europe/European Union*. Estimated Delivery in 5 to 7 Business Days: £25.99 (UPS Standard Shipping), £27.99 (UPS Express Shipping), £11.99 (International Standard For Orders less than £20)

 

*Shipping to Europe (including EU member countries)

  • The UK has left the EU. There are a couple of changes we wish to bring to your attention to make sure that you are aware of the impact Britain’s exit from the EU will have on your purchase.

How does this affect if you are ordering from the EU?

  • Following the UK’s exit from the European Union, orders with a value exceeding €22 sent to the EU from Great Britain are liable to import VAT charges (and customs duty if applicable).
  • The VAT exemption for parcels with a value up to €22 is no longer applicable.
  • All goods arriving in the EU from outside the EU, including Great Britain, are now liable to VAT at the local rate of VAT in the customer’s country (and for orders over €150, customs duty may also be applicable) regardless of the value of the order.
  • The price you pay on our site will now include your country’s Value Added Tax (VAT). 
  • You may need to pay import/customs duty (applicable if your order value exceeds 150 €) in your country when your package arrives.

 

Please ensure you familiarise yourself with the applicable import/customs duty charges on Wigs/Hair/Beauty/Hair Care Cosmetic products in your country payable by you. Exodus Beauty is not responsible for these. If you do not pay the applicable charges and your goods are returned to us, the order value will be refunded, excluding shipping costs.

There may also be delays in delivery as your package will need to be assessed by the customs authorities in your country. The postal/courier service acting on behalf of customs in your country will contact you directly if there are any charges to pay. Unfortunately, we are unable to provide timelines as processing times vary from country to country. 

For the standard VAT rate now applicable to your purchase, please visit https://exodus-beauty.com/blogs/news/brexit-new-tax-rules-and-shipping-to-the-eu